Account help
Common solutions for sign-in, verification, onboarding, and billing.
Forgot your password?
Use the password reset flow. We email a secure link that expires after a limited time.
Reset passwordEmail not verified?
Check spam, then open the verification link from your inbox. You can resend verification from the pending screen after signing in.
Resend verificationStuck on onboarding?
After signup you must pick Student, Contributor, or Sponsor. You can update study preferences later from dashboard settings.
Continue onboardingWrong role selected?
Contact support with your account email. Role changes are handled manually for security.
Contact supportPayment submitted but plan not active?
Local payments are manually verified. Allow 1–2 business days. Check dashboard notifications for status updates.
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Still need help? Contact support