Refund Policy
How refunds work for SmartParho student subscriptions and sponsor plans paid via local methods.
Last updated: 2026-05-31
Manual payment verification
Subscriptions and sponsor plans paid through JazzCash, Easypaisa, or bank transfer are activated only after admin verification of your payment proof.
Eligible refunds
Refunds may be considered when a payment was verified in error, a duplicate charge occurred, or service was unavailable for an extended period after activation. Contact support with your payment reference.
Non-refundable cases
Partial months already used, chargebacks without prior support contact, or violations of our Terms may not qualify for refunds.
Processing time
Approved refunds are processed to the original payment method where possible within 7–14 business days, subject to local banking timelines.
Donations
Donations to free education or server costs are generally non-refundable. Teacher and school support donations follow the payout policy described on the Donate page.